Shipping Policy

This Shipping Policy applies to orders placed with Kanto Corner New Plymouth Limited.

Shipping from New Zealand

All orders are dispatched from New Zealand. We currently ship through our website to New Zealand delivery addresses only.

If you are based overseas, please contact us at np@kantocorner.nz before placing an order. International shipping may be considered on a case-by-case basis. Additional shipping charges, customs duties, taxes and import requirements may apply and will be discussed with you before the order is confirmed.

Processing and dispatch

We aim to process and dispatch orders as quickly as reasonably possible. Dispatch and delivery timeframes shown at checkout or on a product page are estimates unless we expressly state otherwise.

Orders may take longer to process during sales, major product releases, public holidays or periods of unusually high order volume. Where possible, we will advise you of any significant delay.

Shipping charges

Available shipping options and charges will be displayed at checkout. Please make sure your delivery address is complete and correct before confirming your order.

If an order is returned to us because the customer supplied an incorrect or incomplete address, additional shipping charges may apply before the order is sent again. This does not limit any rights you may have under New Zealand law.

Orders containing pre-order and in-stock products

If your order contains both pre-order and in-stock products, we may hold the entire order until all products are available for dispatch. We will contact you to discuss the available shipping options, which may include:

• shipping all products together once the pre-order products arrive; or

• shipping the in-stock products separately, subject to any additional shipping charge advised to you.

Supplier release dates and expected arrival dates for pre-order products may change. We will provide updates where reasonably possible.

Delivery delays

Courier delivery times are estimates and may be affected by weather, network disruptions, public holidays, rural delivery schedules or other circumstances outside our reasonable control.

If your parcel has not arrived within the expected timeframe, please contact us at np@kantocorner.nz with your name and order number so we can investigate with the courier.

Nothing in this policy limits your rights where an order is not delivered within an agreed or reasonable timeframe.

Damaged, missing or incorrect deliveries

Please inspect your order as soon as it arrives. If an item is damaged in transit, missing from the parcel or incorrectly supplied, contact us as soon as reasonably possible at np@kantocorner.nz. Please include your order number, details of the issue and photographs of the item and packaging where possible.

We will assess the issue and provide an appropriate remedy in accordance with our Refund Policy and applicable New Zealand law.

New Zealand consumer rights

Nothing in this policy limits or excludes any rights or remedies available under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or any other applicable New Zealand law. Goods must arrive within the agreed timeframe, or within a reasonable timeframe where none has been agreed, and must arrive in good condition.

Contact us

For shipping questions, contact:

Kanto Corner New Plymouth Limited
147 Devon Street East
New Plymouth, New Zealand
np@kantocorner.nz